Routine · Support
Support backlog report
A daily count of open tickets by age and topic.
Runs: Every morning.
- Risk
- R0 Reads and reports
- Needs
- Open tickets
- A person
- has no approval step by design
On request, as of 4 Nov 2026.
How it works
- Read the open tickets.
- Group them by age and topic.
- Send the summary to the support lead.
Needs from you: Open tickets.
What it needs connected: Support inbox.
Where a person is designed to decide: It is designed only to read and report, so it has no approval step.
These approval steps describe how an entry is designed. Whether a deployment enforces them depends on how it is set up with you, and no run has been measured yet.