Skill · Support
Support escalation routing
Tickets classified and routed to the right person, with a suggested reply.
- Risk
- R1 Drafts for a person
- Needs
- Incoming tickets
- A person
- is designed to decide at step 4
On request, as of 4 Nov 2026.
How it works
- Read each ticket.
- Classify it by topic and urgency.
- Suggest a reply from your approved answers.
- Route urgent or unusual tickets to a named person.
Needs from you: Incoming tickets; Approved answers; Escalation rules.
What it needs connected: Support inbox.
Where a person is designed to decide: Route urgent or unusual tickets to a named person.
These approval steps describe how an entry is designed. Whether a deployment enforces them depends on how it is set up with you, and no run has been measured yet.
India: WhatsApp, Hindi and regional.