Replies drafted for unanswered app reviews, for a person to post. This skill is in the Support category at risk tier R1, drafts for a person. A person is designed to decide at step 4. It is on request as of 4 Nov 2026, with no measured run yet.

How it works

The steps

1
Collect the unanswered reviews.
2
Draft a reply to each, matching its tone.
3
Flag the ones that need a person's judgment.
4
A person posts the replies.Designed: a person decides here.

Detail

What it needs and where it stops

What it needs from you

Unanswered reviews
Your tone guide

What it needs connected

App store reviews

Risk tier R1: Drafts for a person

Designed to prepare a draft, with nothing sent until a person acts. Where a person is designed to decide: A person posts the replies. These approval steps describe how an entry is designed. Whether a deployment enforces them depends on how it is set up with you, and no run has been measured yet.

Status and what is not claimed

It is on request as of 4 Nov 2026: a catalogue entry we set up with you. No run of it has been measured yet, and nothing here claims it installs, syncs or streams on its own today.

India

Hindi and regional.

Keep browsing

Related entries

Provisioned on request

Skill · Support

Support escalation routing

Tickets classified and routed to the right person, with a suggested reply.

Risk: R1 Drafts for a person
Needs: Incoming tickets
A person: is designed to decide at step 4

On request, as of 4 Nov 2026.

How it works

Read each ticket.
Classify it by topic and urgency.
Suggest a reply from your approved answers.
Route urgent or unusual tickets to a named person.

Needs from you: Incoming tickets; Approved answers; Escalation rules.

What it needs connected: Support inbox.

Where a person is designed to decide: Route urgent or unusual tickets to a named person.

These approval steps describe how an entry is designed. Whether a deployment enforces them depends on how it is set up with you, and no run has been measured yet.

India: WhatsApp, Hindi and regional.

Open Support escalation routing

Provisioned on request

Skill · Support

Knowledge gap finder

A list of questions customers keep asking that no help article answers.

Risk: R0 Reads and reports
Needs: Recent tickets
A person: has no approval step by design

On request, as of 4 Nov 2026.

How it works

Read recent tickets.
Find repeated questions.
Check each against the help articles.
List the gaps.

Needs from you: Recent tickets; Help articles.

What it needs connected: Support inbox.

Where a person is designed to decide: It is designed only to read and report, so it has no approval step.

These approval steps describe how an entry is designed. Whether a deployment enforces them depends on how it is set up with you, and no run has been measured yet.

India: Hindi and regional.

Open Knowledge gap finder

Provisioned on request

Skill · Support

Reply drafts in regional languages

A draft reply in the customer's language for the agent to check.

Risk: R1 Drafts for a person
Needs: Customer message
A person: is designed to decide at step 3

On request, as of 4 Nov 2026.

How it works

Read the customer's message.
Draft the reply in the same language.
The agent checks the wording and sends it.

Needs from you: Customer message.

What it needs connected: Support inbox.

Where a person is designed to decide: The agent checks the wording and sends it.

These approval steps describe how an entry is designed. Whether a deployment enforces them depends on how it is set up with you, and no run has been measured yet.

India: Hindi and regional, WhatsApp.

Open Reply drafts in regional languages

Want this set up?

Apply for the invite-only beta. A person reads every application.

Apply for the beta

Review reply drafts

Support escalation routing

Knowledge gap finder

Reply drafts in regional languages